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Process · house rules

How we work, and why.

Six rules we write down and hold ourselves to on every project. Each one is here because we learned what skipping it costs.

6

House rules, on every project

01 FM · The rules

The six house rules

01
Rule 01 of 06

We measure before we report

What it means for you

Before we tell you something works, we check it in a real web browser, on the actual page, the way your customers will see it. Then we check again after every fix.

02
Rule 02 of 06

We check what your customers see

What it means for you

We test the live site on phones and laptops, the same way your customers will open it, not just the design files. That's the version that counts.

03
Rule 03 of 06

Every claim traces to a source

What it means for you

Your phone number, certifications, statistics, and where your products come from all come from you. We don't make anything up to fill a page, because the detail nobody checked is the one a customer notices. We'd rather hand you a shorter page than a shakier one.

04
Rule 04 of 06

Launching is part of the job

What it means for you

We don't hand you files and wish you luck. We put your changes live, then check the live site ourselves to make sure everything works. Done means launched and checked.

05
Rule 05 of 06

Simplicity first

What it means for you

We build what you need, and only what you asked for. A simpler site is faster for your customers and easier for you to update and look after.

06
Rule 06 of 06

Our tools do the repetitive work

What it means for you

We built our own tools to handle the repetitive checks and chores, which lets a small team work at the pace of a bigger studio. We've built six so far, and four are free for you to try.

02 FM · In practice

The case studies show these rules at work, including what testing found along the way.

See the work